Privacy Policy

Last updated: 26 March 2026

Who We Are

JSW Upholstery Ltd (Company No. 11911075) ("we", "us", "our") operates the website jswupholstery.co.uk. Our registered address is 44a Thames Industrial Park, Princess Margaret Road, East Tilbury, Essex, RM12 5RH.

What Data We Collect

When you use our website, we may collect the following information:

  • Contact form submissions: Your name, email address, phone number (if provided), and message content.
  • Analytics data: Anonymous usage data including pages visited, time on site, and referral source. This is collected via cookies (see our Cookie Policy below).
  • Technical data: IP address, browser type, and device information — collected automatically by our hosting provider for security and performance.

How We Use Your Data

We use the information you provide to:

  • Respond to your enquiry or request for a quote
  • Provide the services you have requested
  • Improve our website and services
  • Comply with legal obligations

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under the UK GDPR, we process your data on the following bases:

  • Consent: When you submit a contact form or accept cookies.
  • Legitimate interest: To respond to enquiries and improve our services.
  • Contract: When we need your data to provide services you have requested.

How Long We Keep Your Data

Contact form data is retained for up to 24 months after your last interaction with us, unless we have an ongoing business relationship. Analytics data is retained for 14 months. You can request deletion at any time.

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at jswupholstery@hotmail.co.uk.

Cookies

Our website uses cookies to improve your experience and to help us understand how the site is used. You can control cookie preferences via the cookie banner shown when you first visit. For more detail, see our cookie consent notice.

Third-Party Services

We use the following third-party services which may process data on our behalf:

  • Netlify: Website hosting (processes technical/access data)
  • Google Analytics: Anonymous website usage analytics

All third-party processors are bound by data processing agreements and comply with UK GDPR requirements.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Contact Us

For any privacy-related questions, contact us at jswupholstery@hotmail.co.uk.